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Condition

E

How To Book With Us?

We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations.

Making an online reservation is easy. Just complete the reservations form: Book Hotel, Book tour or Book transport, making sure that you send us your e-mail address. As soon as we receive your request, we will reply within 24 hours.

Deposits & Payment Policy

Deposit of $100 (USD) per person is required upon confirmation of booking tour.

You have peace of mind until 2 months before departure dates. At that point, we would require full prepayment only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.

All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card at 2.75% credit card fee (Visa, Mastercard only) or 4% for American Express Credit Card. We accept payment by credit card online or offline at your convenience.

 If you wish to pay us online on our secure server, please click here and fill in the form.

Click here and then print a copy of our credit card charge form offline. Once completed please fax the form with one copy of 2 sides of your credit card with your signature to our Hanoi Head Office at ++84.4.238 4641 or scan it and email us to halongholiday@gmail.com

After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.

Booking Amendment

Flexiblility is our strongest point. You can amend your booking when it is made. Just contact us at halongholiday@gmail.com with your booking number. Our reservations team is glad to amend your booking accordingly.

Cancellation Policy

NON REFUNDABLE deposit of US$ 100 per person is required for tours booking or 10 USD for hotels, air ticket booking.

Cancellations will be charged as follows:

Refund of Unused Services

No refunds or exchanges can be made for accommodations, meals, sightseeing tours, transport or any other services that are included in the tour prices, but not utilized by the tour member.

Liability

Halong Holiday is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Halong Holiday will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

Passport and Entry Visa

Your passport must be valid for at least six months following your entry date to your travel destination.

It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

Travel Insurance

Halong Holiday is responsible your travel insurance in Vietnam during your trip in Vietnam.

If you wish to speak to us, please call our Reservation Center at ++84. 97 971 5898

and live chat.

Are you Ready? Book Today! Click Here to Book Our Services Online on Secure Server.